Q: Can products be purchased directly at the physical store?
A: The showroom is primarily for in-store pickup and viewing physical products.
Q: Can orders be combined?
A: No. If you require combined shipping, please contact customer service.
Q: How do I arrange in-store pickup?
A: Please add our official LINE account and provide your order number to schedule a pickup appointment.
Q: Customized products cannot be returned?
A: Please refer to our Return & Exchange Policy.
Q: Daily wear instructions for jewelry
A: Avoid contact with acidic substances, such as hot springs, bath products, and perfumes, as these may increase the likelihood of oxidation.
Q: How should jewelry be maintained?
A: Daily Care｜After wearing, gently clean with a polishing cloth before storage. Store in a sealed pouch whenever possible.
Basic Cleaning｜Use dish soap with a soft toothbrush to gently clean the surface, or lightly polish with toothpaste. Rinse thoroughly with clean water and dry completely.
Deep Cleaning｜Soak in silver cleaning solution (not recommended for certain gemstones), rinse thoroughly with clean water, and dry completely.
Q: Do purchased products include maintenance services?
A: All products are sold in their current condition and include complimentary basic maintenance services.
Q: Can repairs be arranged for wear damage or loose center stones caused by personal use?
A: Yes. Our company can assist with maintenance services or stone-setting repairs.
However, please note: As these situations result from personal use, all related shipping and repair costs must be borne by the customer.
✧ Black Cat Delivery Service
✧ In-Store Pickup
✧ International Orders Available via 7-11 International Logistics
Single Order Shipping Fees
✧ HCT Logistics — NTD 150
✧ In-Store Pickup — NTD 0
✧ International Shipping — Calculated Based on Destination
※ Free Shipping on Eligible Orders ※
｜Taiwan｜Single order amount over NTD 10,000
｜Other Countries｜Please contact customer service for details ✦Official Customer Service✦
● In-Stock Items
After an order is placed (excluding the order date), shipment will be arranged within approximately 2–4 business days (excluding weekends and public holidays).
● Pre-Order Items
As all items are handcrafted, the average production time requires approximately 20–30 business days (excluding weekends and public holidays).
● Estimated Delivery Timeline Reference
✧ Taiwan — Approximately 2–3 business days
✧ International shipping timelines are less stable and may require approximately 15–30 business days
✧ Delivery services are arranged from Monday to Friday. No deliveries are scheduled on Saturdays or Sundays
✧ Shipping may be delayed during holiday seasons, periods of high order volume, or due to force majeure events such as natural disasters